We are happy to help with orders, returns, product questions or planning an emergency kit for your household.
Customer support
- Email: [email protected]
- Hours: Monday to Friday, 9 am to 5 pm Pacific (excluding US holidays)
- Response time: we aim to reply within one business day.
- Phone: [OWNER: add phone number if offered]
Before you write
- For an existing order, include your order number and the email used at checkout.
- For a damaged or defective item, attach a photo of the item and the shipping box.
- For returns, see our Return Policy.
Business information
[LEGAL BUSINESS NAME]
[STREET ADDRESS]
[CITY, STATE ZIP], United States
This is an online store; we do not have a retail showroom.