Last updated: [EFFECTIVE DATE]
30-day returns
If you are not satisfied, you may return most unused items in their original packaging within 30 days of delivery for a refund to your original payment method.
Items that cannot be returned
For health and safety reasons the following are final sale unless they arrive damaged or defective:
- Food and beverages, including ration bars and freeze-dried meals
- Opened hygiene and sanitation consumables (waste bags, wipes, toothbrushes, feminine care)
- Opened first aid consumables (bandages, gauze, gloves, cold packs, dressings)
- Activated hand, body and toe warmers, glow sticks and candles that have been used
- Gift cards
How to start a return
- Email [email protected] with your order number and the items you want to return.
- We will reply with a return authorization and instructions. Returns sent without authorization may be delayed.
- Pack items securely in their original packaging. Lithium battery products must be shipped by ground in their original box.
Return shipping
If the return is due to our error or a defect, we cover return shipping. Otherwise, return shipping is the customer’s responsibility and original shipping charges are not refundable. [OWNER: confirm whether to offer prepaid labels deducted from the refund.]
Refunds
We inspect returns within 3 business days of receipt and issue refunds to the original payment method. Your bank may take 5–10 business days to post the credit. Items returned used, damaged or incomplete may receive a partial refund.
Damaged or defective items
If an item arrives damaged or stops working because of a defect within 30 days, contact us with photos. We will replace it or refund it at no cost to you. Manufacturer warranty terms, where included, are described in the product documentation.
Exchanges
For a different size, pack count or color, return the original item and place a new order.