Last updated: [EFFECTIVE DATE]
Where we ship
We currently ship to addresses in the United States. Standard shipping covers the contiguous 48 states. Orders to Alaska, Hawaii, Puerto Rico, US territories and APO/FPO/DPO addresses may have longer transit times and extra charges, and some items cannot ship there (see Restricted items).
Processing time
In-stock orders placed before 12 pm Pacific on a business day usually leave our warehouse within 1–2 business days. During major weather events and peak seasons, processing can take longer; we will email you if your order is delayed.
Shipping rates and transit times
| Method | Cost | Estimated transit (after shipment) |
|---|---|---|
| Standard | $6.95; free on orders of $59 or more (after discounts, before tax) | 3–7 business days |
| Expedited | [OWNER: rate] | 2–3 business days |
| Oversized or freight items (e.g. 55-gallon drums, large power stations) | Shown at checkout | 5–10 business days |
Transit times are estimates from the carrier and are not guaranteed.
Restricted items
- Lithium batteries (power stations, power banks and some lights and radios) ship by ground service only and cannot ship by air or to Alaska, Hawaii, Puerto Rico, territories or APO/FPO addresses.
- Fuel, lighters and matches ship by ground under carrier hazardous-materials rules.
Tracking
You will receive a shipping confirmation email with a tracking number when your order ships. You can also view order status in My Account.
Lost, late or damaged packages
If tracking shows no movement for 5 business days, or your package arrives damaged, email [email protected] with your order number and photos within 7 days of delivery. We will work with the carrier and send a replacement or refund.
Address errors
Please check your shipping address at checkout. If a package is returned to us because of an incorrect address, we will contact you to reship (shipping charged again) or refund the items.